Booking statuses

RentProg comes preset with several booking statuses relative to the client. We tried to take into account all situations, but not to inflate the list of conditions.

In the Cl.status column (client status, since there is a status relative to the reservation itself), when you click on the corresponding icon, you can set the reservation status:

• New – booking status, which is assigned automatically when an application is received through the booking form on the website.
• In processing – the status that an employee assigns when he takes a reservation for work, so that other employees who process the reservation see that someone has taken this reservation into work.
• No call – the reservation was received from the site, but the employee was unable to reach the client for confirmation.
• Client refusal – the client changed his mind about taking the selected car, or refused the proposed options if the selected one was not available.
• No cars – there are no cars available for the specified dates.
• Waiting for a response from the client – the client made a reservation, but when clarifying the conditions of the reservation or after offering other car options, he decided to think about it.
• Waiting for a response from the client – the client made a reservation, but when clarifying the conditions of the reservation or after offering other car options, he decided to think about it.
• Awaiting payment – prepayment is required to confirm the reservation, but has not yet been paid.
• Active – a newly created manual reservation or one received from the website and activated by an employee after confirmation.
• Cancellation – for some reason the client canceled the reservation, the reason for cancellation can be indicated in the note (to analyze the reasons for cancellations).
• Departed – the status is assigned automatically after the car is accepted by an employee, and the reservation is automatically moved from the list of active to inactive.
• Return deposit – additional status if the client has not returned the deposit, but the option of partial refund of the deposit (deferred return) has not been selected.
• Confirmed – if on the eve of the reservation (for example, one day before the start of the rental) a confirmation request is made from the client, then this status is set.
• Not confirmed – for some reason, confirmation of the reservation was not received from the client (for example, there is no communication with the client), but a decision has been made not to cancel the reservation yet.
• Other – status when none of the above statuses is suitable; also used by an employee who checks departed reservations when he needs additional information to check the reservation.